PASSENGER SAFETY

• Responsible driving while adhering to speed limits.
• Ensuring that vehicles are regularly serviced with attention to details like the legality of tyres.
• Daily vehicle checks.
• Seatbelts are to be fitted in each vehicle (jeeps are an exception).
• Itineraries involving excessive driving will be avoided.
• Honking only when necessary.
• No alcohol consumption during work hours.
• Rest stops.
• Only essential calls are to be taken and answered (not while driving).
• Have basic first-aid knowledge and carry a first-aid kit.

TIPS AND GIFTS

• Tipping your chauffeur or small gifts of appreciation for their service is allowed and encouraged..
• Drivers are not under any circumstances permitted to request gifts or tips for their services.

ITINERARIES AND FLEXIBILITY

• Arriving 15 minutes before the scheduled time for departure is mandatory unless in the case of unavoidable instances like road accidents.
• Chauffeurs are to be well-groomed at all times.
• Mobile number to be provided when possible.
• Suitable times for each day’s itinerary are to be discussed with the client.
• Practice flexibility when it comes to requests for slight changes in the route and arrival times (this will include an additional cost to be paid directly to the driver).
• Clients are free to request excursions and this can be incorporated into your itinerary if it fits into the schedule and poses no threat to safety only.

ADDITIONAL SUPPORT

• Chaueffers may act as the middleman between the company and the client when faced with issues.
• Provide direct advice for minor issues.
• Assist in hotel check-in and check-out.

RELATIONSHIP WITH PASSENGERS

• Clients are welcome to give feedback about the driver’s service.
• Chauffeurs are to offer general advice when necessary.
• Passenger concerns about driving speed should be respected.
• Mutual respect and politeness must be practised by both parties.